Warranty Policy

Taizhou Jiao Guang Lighting Co., Ltd.
Manufacturing Warranty Policy

Jiao Guang provides limited warranty under the hereby stated terms and conditions:

1. Customers who purchase directly from Jiao Guang.

2. The warranty applies if any of the following occurs:

a. Failure of function with no external factors.

b. Bulb flickering;

3. Jiao Guang liability under the limited warranty

a. Within the warranty period, Jiao Guang provides free repairing service. If the certain item can not be repaired, Jiao Guang will offer the new one for replacement at no extra cost. In case the model is suspended, Jiao Guang will replace the item with similar grade and pricing ones.

b. Within the warranty period, customer bears the shipping cost back and Jiao Guang bears the new replacement bulb shipping cost.

4. Exclusions - This warranty does not cover the following:

a. Problems caused by improper operation of the buyer, including damages of light source and driver caused by unstable current flow.

b. Goods dismantled or modified without approval from Jiao Guang. Goods replaced with parts that do not come from Jiao Guang.

c. Loss of Jiao Guang production date or serial number on the products.

d. Operation temperature exceeds the range of -20 to 40 degree centigrade.

e. Repair work done by unauthorized personnel without Jiao Guang approval.

f. Force Majeure and other act of God.

5.Warranty period:

3 years from the production date shows on indoor bulbs,5 years for T8 tubes, downlights, LED street lights, parking lot lights, wall packs, flood lights,canopy lights.